RETURNS, EXCHANGE & REFUNDS

1. Return & exchange window

You can ask for a return or an exchange within 7 days of delivery (the delivery date recorded by the courier). Raise the request inside this window; once we approve it, you have 5 more days to send the parcel.

2. Who sends it back & what it costs

We do not offer doorstep reverse pickup at the moment. Please do not send parcels “to pay” (cash on delivery to us) — they cannot be accepted.

3. Conditions for a regular return or exchange

• The product is unworn (tried on only), unwashed and unaltered, without stains, perfume, deodorant, make-up or pet hair.
• All original tags are attached and it comes with its original packaging and anything supplied with it (for example a belt).
• It is the same product we delivered — we check this when it arrives.

If a returned product does not meet these conditions, we send it back to you free of charge and explain why, with photos. We do not make partial refunds for used products.

4. Always accepted: damaged, defective, wrong or late

Whatever the reason window or tag condition, we will always take back a product, and give you the choice of a replacement or a full refund — and pay back the courier charge for sending it to us — if it:

• arrived damaged or in a tampered package;
• has a manufacturing defect — for example faulty stitching, seams, zips, claps or fabric;
• is the wrong product, size or colour, or not as described on our website;
• was delivered after the delivery time we stated (unless the delay was caused by force majeure).

Please report it as soon as possible with photos. If a manufacturing defect shows up after the return window, still write to us — we will assess it fairly, as the Consumer Protection Act, 2019 requires. Slight shade differences between screens, and small natural variations in print placement and hand-finished thread work, are part of the design and are not treated as defects.

5. How to return or exchange

1. Within 7 days of delivery, send the contact form with your order ID, the product and size, whether you want a return or an exchange (and the new size), and the reason.
2. You get a ticket number instantly. Within 48 hours we reply by email with the return address (or ask for photos if the item is damaged or defective). Please do not send anything before this email — parcels without an approved ticket can get lost.
3. Pack the product with its tags in the original packaging (or a sturdy bag) and write your order ID on a note inside.
4. Send it within 5 days of our email using any courier or India Post Speed Post with tracking, and reply to our email with the tracking number. Keep the courier receipt. Until the parcel reaches us it is in your courier’s care, so a tracked service matters.
5. We check the product within 2 business days of receiving it, then send your exchange or start your refund. Follow each step on Track order with your ticket or order ID and mobile number.

6. Exchanges

• Exchange for another size, or for a different product of the same price, subject to stock.
• If the size you want is sold out, you can choose another product or a full refund.
• For a product with a different price, you pay the difference on delivery, or we refund the difference to you.
• Once your parcel reaches us and passes the check, we ship the new piece to you free.

7. Refunds — method & timeline

• We refund the full price you paid for the returned product. Shipping to you was free, so nothing is deducted. Your courier charge for sending it back is yours, except for damaged, defective, wrong or late items — then we add it to your refund.
• We ask for bank or UPI details only by replying from our official email to your ticket. We will never ask for an OTP, UPI PIN, card number or password — anyone who does is not us.
• Bank and UPI details are used only for the refund and deleted once it is complete. Store credit is given only if you ask for it.
• If a refund has not reached you within the timeline, write to us with your ticket number and we will share the transaction reference (UTR).

8. Cancellation

By you

• Before dispatch: cancel free of charge through the contact form with your order ID. We confirm by email and on Track order; any amount paid online is refunded in full.
• After dispatch: the order can no longer be cancelled, but you may refuse a Cash on Delivery parcel at the door, or return it under this policy.

By us

We may cancel an order if the product becomes unavailable, the PIN code cannot be served, the price shown was an obvious error, we cannot confirm the order with you after several attempts, or the order looks fraudulent or meant for bulk resale. We will tell you why, and refund in full anything you paid.

We never charge cancellation fees — you pay nothing for cancelling before dispatch.

9. Non-returnable items

All products currently on 8586.in can be returned or exchanged under this policy. Free gifts, if any, must be returned with the product. If we ever sell an item that cannot be returned for hygiene reasons, its product page will say so clearly before you buy.

10. Your legal rights

This policy adds to, and does not limit, your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. If you are not happy with how a return or refund was handled, see grievance redressal.